Refund Policy

Effective June 9, 2025

At F-max, we stand behind the quality of our products. If you receive a defective, damaged, or incorrect item, we’ll gladly arrange an exchange at no extra cost to you. Please read the policy below for details.

1. Eligibility

  • All Products: Returns/exchanges are accepted only for defective, damaged, or wrong-item shipments.

  • No “Change of Mind” returns for any category.

2. Timeframes

  • Domestic (Philippines): You must report and initiate an exchange within 7 days of delivery.

  • International: You must report and initiate an exchange within 10 days of delivery.

3. Proof Requirement

To prevent fraud and ensure prompt handling:

  • You must provide a continuous, unedited video showing

    1. The sealed package exterior (tracking label visible)

    2. Unboxing the item for the first time

    3. A clear close-up of the defect, damage, or wrong product

Send your video file (or link) when you contact us.

4. How to Initiate an Exchange

  1. Email fmaxbinderph@gmail.com with your Order number, description of the issue, and your video proof.

  2. We’ll review and, if approved, send you a prepaid return label (domestic) or arrange return instructions (international).

  3. Once we receive and inspect the returned item, we’ll ship the replacement right away.

5. Shipping Costs

  • Seller’s Fault (defect, damage, wrong item): We cover all return shipping fees.

  • Customer’s Fault (e.g. wrong address provided): You cover return shipping fees.

6. Exchanges Only

  • We do not offer cash refunds—only exchanges for the same item (e.g. replacement in correct size/color).

  • If your desired replacement is unavailable, we may issue store credit.

7. No Restocking Fees

We do not charge any restocking fees.

8. Questions & Assistance

If you have any questions or need help with your exchange, please contact us:
Email: fmaxbinderph@gmail.com

Thank you for shopping with F-max. We appreciate your understanding and will work quickly to make things right!