Privacy Policy
Last updated June 8, 2025

1. Introduction
Welcome to F-max (“we”, “us”, “our”), an international online retailer in the intimate apparel and personal care industry. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase through https://fmaxshop.com/.

2. Scope & Compliance
We serve customers worldwide and strive to comply with:

• Philippines’ Data Privacy Act

• GDPR for EU residents

• CCPA for California residents

If you’re covered by any of these laws, you have additional rights described in Section 9.

3. Information We Collect

• Account & Order Data: Name, shipping & billing address, phone number, email; order history, payment confirmations, refund requests.

• Payment Data: Processed securely by third-party gateways (e.g. PayMongo, PayPal, Stripe). We do not store full card details on our servers.

• Marketing & Preference Data (optional): Preferences you select (e.g. email frequency, product interests); newsletter subscription status.

• Device & Usage Data: IP address, browser type, device identifiers; cookies & tracking via Google Analytics, Facebook Pixel, and similar services.

4. How We Use Your Data
We use your information to:

• Process and fulfill orders, manage returns/refunds

• Communicate order status, customer support updates, security alerts

• Send promotions and newsletters (only if you’ve opted in)

• Analyze Site usage and improve our products and user experience

• Comply with legal obligations (e.g. tax, accounting)

5. Cookies & Tracking
We use cookies and similar technologies to:

• Remember your cart contents and site preferences (functional cookies)

• Gather anonymous usage statistics via analytics tools

• Serve targeted advertising based on your browsing behavior

Opt-Out: You can disable non-essential cookies (analytics & advertising) via our cookie banner or through your browser’s settings. Turning them off may affect certain features or your shopping experience.

6. Third-Party Sharing
We share data only with:

• Payment processors (to complete transactions)

• Shipping carriers (to deliver orders)

• Email marketing platforms (to send newsletters)

• Analytics providers (to gather Site usage statistics)

We never sell your personal information.

7. External Links
Our Site may contain links to third-party websites (e.g. TikTok, Shopee). We are not responsible for their privacy practices. Please review the privacy policy of any site you visit via links on our Site.

8. Data Retention

• Order & Account Data: Retained for as long as your account exists, plus 5 years thereafter for legal and accounting purposes.

• Marketing Preferences: Retained until you unsubscribe.

• Analytics Data: Aggregated and retained per each provider’s policy.

9. Your Rights
Depending on where you live, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Object to or restrict processing

• Lodge a complaint with a supervisory authority

To exercise these rights, email us at fmaxbinderph@gmail.com.

10. Security
We use industry-standard SSL/TLS encryption to protect your data in transit, and access is restricted internally to authorized personnel only.

11. Children’s Privacy
Our Site is not intended for anyone under 18. We do not knowingly collect data from minors.

12. Changes to This Policy
We may update this Policy; the “Last updated” date will change. We’ll notify you of significant changes via email or a notice on the Site.

Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Email: fmaxbinderph@gmail.com